Monday, April 27, 2009

F.A.Q

Here are some FAQ we get on a daily basis. I rounded it down to 10, because 10 seems to be a nice clean easy number. And just maybe someone might read it!

So here we go, in no particular order:



1. Does Combat Guitars Endorse bands?




2. You don't know me, and we have never been in contact before. And, in all likeliness, you have never heard of my band. Can I have a guitar for free?

- It is very surprising how many people contact us on a daily basis with no other inquiry or questions at all about the company other than to simply ask us to just "give away" our products. This approach would be a turn-off to anyone. If you have read our blog post on the "Endorsement Policy" it will help you to know a little bit more about us. In any case, we choose to stand behind artists, big or small, who we know genuinely love our guitars. Are you really interested in our company? You want us to be interested in your band? A good way to start would be to ask genuine questions. Fill out the Estimate form. At the very least, inquire as to what an artist price might be on a particular instrument. By simply just asking us to "hand over" some gear to you, I'm sorry but unless your band's name sounds like "KlipSnot" or "DegaMeth", the answer will probably be NO. Our company is still quite small unfortunately, and we just cant' support artists the way other big companies can. We simply do not have the overhead to give away instruments to even all the bands we would like to. There is a lot of great bands out there who are interested in us, and we are grateful, but we are just not in the caliber to provide such vast support to so many artists. How about actually BUYING a guitar? I know, we have a lot of nerve as a business asking people to buy our products, but what a great way to start a relationship with a company! This might prove to us you are actually interested in us (and not just a free guitar) and later down the road we might even consider doing YOU a favor.



3. I really love the "(insert famous guy's name here)" Signature Model. Will you build me a copy of this guitar?

- Think about what the word "Signature" means. These instruments are patented designs constructed by another guitar maker bearing the name of a player that is obviously not endorsed by Combat. The player in question has a legal deal worked out with these makers to use their name. By creating a duplicate of this model we would not only be in legal trouble with the maker, but the player (who gets royalties from the sale of these instruments) also has free reign to rake us over the coals. We are very sorry but we cannot create duplicates of Signature model guitars. No exceptions.

*Side note: Many people forget that the Les Paul model is also a signature guitar. We can make a guitar BASED on this design, but creating an exact duplication of this shape is not possible.



4. Does Combat Guitars take orders from outside Japan?

- We sure do! We accept orders from all over the world. Simply fill out the Free Estimate Form conveniently on our Official Website! Select your country from the drop down menu. We apologize if your country is not listed in the menu. Select "Other" and specify where you live in the space provided. We ship all internationally ordered instruments in a Combat Hard Case. The case is our gift to you and is absolutely free. The price I quote you however is for the guitar ONLY and does not include the shipping charges. When you have placed your order with us, we will inquire to the shipping company and method of your choice and add the cost of shipping onto the guitar later.



5. I'm really interested in Combat, will you send me a guitar to try out?

- We are sorry, but we cannot just simply send away instruments for you to "try".



6. I live in "(insert your country here)", where can I try one of your guitars?

- Though Combat does have a few standard designs, the ST Series, Tele Series & G Series for example, we make all of our instruments completely custom. Which means, no guitar or bass gets made until it is ordered. That said, we do have a few sample models which we have constructed of our standard series instruments that we have distributed to various Guitar Shops locally here in Japan. But because we are still a very small company, we do not have any distribution deals with anyone outside of Japan. So, we are very sorry but unless you are in Japan there really is no place you can "try out" one of our guitars.



7. How much for a 7 String, Floating Tremolo, Pumpkin Shaped 27 Fretter?

- Now yer talkin'! We take pride in our Standard Series instruments, and are always well flattered and grateful when we get orders for them. But as a custom maker, nothing gets us more pumped than these crazy orders for original shapes and and wild set-ups. Whether you are placing an order for a standard ST Series, or a completely original shape and set-up, we ask that you please go to our Official Website and fill out the Free Estimate Order Form as far as you can. The more info you fill out the easier and quicker it will be to give you as accurate a quote as possible.



8. Who is endorsed by Combat? Who plays Combat, and where can I hear this music?

- Visit our official MySpace page! Our top friend list is always floating with people who use Combat. Also, on the left-hand side of the page there is a list of more artists who love our instruments. By clicking on any of the artist's names you will be linked to either their official MySpace or Home Page.



9. I am planning a trip to Japan, where can I go to try out one of your guitars?

- Great! Welcome! Just send us an email and tell us when you will be in town! We will then direct you to the closest Guitar Shops to you that have some guitars in their store for show! If there is any live shows happening during your stay we will also let you know where you can go to see some live Combat action as well!



10. I filled out the Estimate form, and was surprised to hear how much my guitar will cost. What's with the price?

- Whether you are a buying a cheaply priced & cheaply made, assembly line factory guitar or a high quality, hand-made completely custom instrument- the old saying applies: "You get what you pay for". We try our hardest to keep the cost as low as possible for our customers, while still delivering a hand-made instrument built with the highest quality materials available. You will see that the price of our instruments are still quite a bit lower than most so- called "high quality" factory made guitars and Signature models.

If you walk into a Porsche dealership and expect to get one for the price of a Honda Civic.....

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